The Journal
Client care
Frequently asked questions
Everything you need to know about shipping, gifts, returns and payment. Still have a question? Our team is here to help.
support@romaneco.coDo you ship worldwide?
Yes. Every order ships free, worldwide. Orders are dispatched within 1–3 business days, and delivery usually takes 5–15 business days depending on your destination. Orders to the United Kingdom often arrive sooner. Full details are in our Shipping Policy.
Will I pay customs or import duties?
No. Import duties and taxes for international shipments are prepaid, so there is nothing extra to pay on arrival. Sales tax is already included in the price shown on the website.
How do the free gifts work?
Choose any two items and a silver bracelet is included with your order. Choose three or more and you receive the silver bracelet and a leather wallet. There is no code to enter.
How can I track my order?
As soon as your order is dispatched we send you an email with a tracking link, so you can follow every step of the delivery. You can also use the Tracking page.
What is your return policy?
You can request a return within 14 calendar days of receiving your order. Items must be unused, in their original condition and packaging, with all accessories. Return shipping is paid by the customer, and the refund is issued to your original payment method once the item has been received and inspected. Read the full Refund Policy.
What if my item arrives damaged or defective?
Please let us know within 7 calendar days of delivery and we will arrange an exchange or repair at no additional cost. After that, our warranty continues to cover manufacturing defects.
Can I change or cancel my order?
Yes, as long as it has not been dispatched yet. Email us as soon as possible and we will update or cancel your order.
Which payment methods do you accept?
All major credit and debit cards, Apple Pay, Google Pay, Shop Pay and other local methods shown at checkout. Every payment is protected by 256-bit SSL encryption.
In which currency will I pay?
Prices are shown automatically in your local currency, and you pay in that same currency at checkout. You can change your country at the top of the page at any time.
How can I contact you?
Write to us at support@romaneco.co. Our team answers Monday to Friday, 8:00 am – 5:00 pm.